About the Certification
Gain the valuable skills needed to thrive in any customer service role! This 35-instruction hour course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries.
Why take this Certification?
This certification is industry driven helping employers recognize qualified customer service professionals, and define career advancement opportunities.
Industries that thrive on excellent customer service include any industry that provides a service, product, or interacts with people regularly.
Excellent customer service is important to the following:
- Retail – Financial Services
- Food and Beverage – Real Estate
- Construction – Healthcare
- Sales – Information Technology
- Hospitality – Telecommunications
- Aviation – Public Service
- A Winning Attitude! – Critical Thinking Skills
- Effective Communication – Managing Job Stress
- Commitment to the Customer – Exceeding Customers Expectations
- Problem-Solving Techniques – Test Preparation and Management
- Confidence with Difficult Customers
Grants and Scholarships are available!