Conflict has many faces. There are the visible confrontations between co-workers. There are clashes between departments over scarce resources. There are competing priorities that can lead to missed deadlines. And then there are the unseen sources of conflict – hidden agendas, personal biases, or unintended consequences that may have arisen from a hasty resolution of a previous issue. Whether the source of conflict is seen or unseen, the effects are unmistakably felt across the organization.
So is all conflict bad? Actually, no. Conflict is a healthy part of any ongoing relationship. According to businesswoman and writer Margaret Heffernan, “For good ideas and true innovation, you need human interaction, conflict, argument, [and] debate.” You also need tools to manage conflict when it arises so you can reap those benefits.
We work with you to create a solution for your organization. Through in-depth discussions, we’ll help uncover the causes of conflict and then tailor classes to fit your situation. In addition to classes, we can administer a variety of assessments including the Thomas-Kilmann Conflict Mode Instrument to help your team understand different styles for handling conflict and the Conflict Dynamics Profile which improves self-awareness of what triggers conflict. One-on-one coaching is also available for situations that require a more tailored approach.
For more information about how you and your employees can learn to manage conflict to create a more harmonious and productive workplace, please call:
Vice President, Workforce Development
Community College Workforce Alliance