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Avoiding conflict is not the goal; resolving conflict is!

Avoiding conflict is not the goal; resolving conflict is!

Conflict has many faces. There are the visible confrontations between co-workers. There are clashes between departments over scarce resources. There are competing priorities that can lead to missed deadlines. And then there are the unseen sources of conflict – hidden agendas, personal biases, or unintended consequences that may have arisen from a hasty resolution of a previous issue. Whether the source of conflict is seen or unseen, the effects are unmistakably felt across the organization.

So is all conflict bad? Actually, no. Conflict is a healthy part of any ongoing relationship. According to businesswoman and writer Margaret Heffernan, “For good ideas and true innovation, you need human interaction, conflict, argument, [and] debate.” You also need tools to manage conflict when it arises so you can reap those benefits.

We work with you to create a solution for your organization. Through in-depth discussions, we’ll help uncover the causes of conflict and then tailor classes to fit your situation. In addition to classes, we can administer a variety of assessments including the Thomas-Kilmann Conflict Mode Instrument to help your team understand different styles for handling conflict and the Conflict Dynamics Profile which improves self-awareness of what triggers conflict. One-on-one coaching is also available for situations that require a more tailored approach.


For more information about how you and your employees can learn to manage conflict to create a more harmonious and productive workplace, please call:

Mac McGinty
Vice President, Workforce Development
Community College Workforce Alliance
Phone: (804) 523-2280
Email: mmcginty@ccwa.vccs.edu

What can my organization do to boost respect among colleagues?

What can my organization do to boost respect among colleagues?

Respect in the workplace has become a central and critical issue for many organizations. Gone are the days where an employer can have confidence that good manners, appropriate public behavior and respect for others were assumed employee traits. The explosion of diversity in the workplace and varying cultural norms may complicate the dynamics of any company. Many organizations have policies in place to mandate respect in the workplace, which are critical and essential for protection against potential claims and litigation.

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