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Chart Your Course: Summer Schedule

Chart Your Course: Summer Schedule

Steer in a new direction this summer – build new skills for your professional portfolio.  CCWA’s summer catalog is full of short-term classes or certification programs, offered at our three convenient locations and online.  Get anchored with development programs that support your growth or employee productivity at your organization.

Take a look at our new catalog or visit us at ccwatraining.org for more information.

Download a PDF of the catalog: CCWA Summer 2017 Schedule.

Training for Administrative Professionals

Training for Administrative Professionals

CCWA is committed to the development of administrative professionals. Having coordinated workshops and events for more than 30 years, CCWA remains at the forefront of providing effective training programs for those who serve in these integral roles throughout the Greater Richmond region.

Contact us for more information at help@ccwa.vccs.edu or by phone at 804-523-2292.

Do your frontline employees consistently give your customers more than they are expecting?

Do your frontline employees consistently give your customers more than they are expecting?

Frontline employees deal with challenging issues and interact directly with customers daily—whether on the phone, face-to-face, email, or social media.  The ability to provide excellent customer service is a result of learning and applying a combination of skills, such as communication, problem solving, listening, phone etiquette, choosing the correct words, asking questions, building confidence with difficult customers, to name a few.

In their book, Raving Fans, Ken Blanchard and Sheldon Bowls, write that “raving fans” will share with friends and coworkers about your service, instead of being merely satisfied and telling no one or broadcasting poor service over social media.

Did you know that it costs more to attract new customers than it does to maintain a relationship with current customers? A two percent increase in customer retention has the same effect as decreasing costs by 10 percent. (Leading on the Edge of Chaos, Emmet & Mark Murphy)

96% of unhappy customers do not complain; however, 91% of those same customers will leave and will not come back, not because of the quality of the product, but because they did not like the way they were treated.

Skills, Knowledge, and Attitude

Nothing substitutes for knowledge of your organization and its products and services, except maybe for displaying a winning attitude and honing your customer service skills. These three qualities—Knowledge, Skills, and Attitude–work together to keep your customers coming back. They also build teamwork among your company’s internal customers. When employees work together well, external customers notice, which, in turn, contributes to customer loyalty and the bottom line.

Training Makes a Difference

Investing in employee customer service training is key to providing your customers with a stellar experience. Putting an extra effort into customer service may give companies a competitive advantage. With products and services becoming more and more similar, customer service is one of the few ways in which an organization can differentiate itself and stand out.

The Community College Workforce Alliance’s (CCWA’s) training can help you and your employees create best practices that will improve both customer and employee satisfaction. CCWA’s Customer Service Academy provides an updated Building Blocks for Excellent Customer Service program that will help your team learn new and better ways to deliver excellence to your customers.

Upgrade to a Certification

CCWA has partnered with the National Retail Federation (NRF) and created the added option of obtaining a Customer Service & Sales certification once the training is completed. This certification confirms that your customer service professionals are knowledgeable with winning attitudes and enhanced skills. This credential will help the employees advance in their careers and contribute to the quality of the customer experience.

A recognized certification will help your employees stand out and will put your organization ahead of competitors.

Remember that customer service is everybody’s business! Set a goal today to make certain that your staff is making every client connection a positive one.

CCWA is here to help you raise the bar and become more customer service-centered. Our bench of highly motivated instructors is ready to help your team provide excellent customer service that will keep your customers coming back!

Joyce Lapsley
Client Solutions Manager
Corporate Training & Consulting
804-706-5180
jlapsley@ccwa.vccs.edu

CCWA Fall 2016 Schedule

CCWA Fall 2016 Schedule

Fall into focus with hundreds of courses that build your professional portfolio and enhance productivity. Our new catalog offers classroom and online training that allows you to explore a spectrum of informative courses and certifications – from teambuilding and cybersecurity to manufacturing and customer service. Opportunities are in full view this season … capture your strengths and develop new skills at CCWA.

Take a look at our new catalog or visit us at ccwatraining.org for more information on our upcoming courses.

Download a PDF of the catalog: CCWA Fall 2016 Schedule.

Film Industry Training – September 2016

Film Industry Training – September 2016

This one-day forum with panel discussion is designed to provide practical information to photographers and videographers interested in adding UAV/Drone Filming to their tool kit.

In partnership with the Virginia Film Office and the Virginia Production Alliance, CCWA provides a series of training opportunities to meet the demands of increasing film projects in the Greater Richmond region.

Our next film industry training:

Drone Cinematography 101: Elevating Your Film Production

The course will be headed by Jimmy Olivero, consultant and drone operator with SkyCamUSA.  Scheduled panelists include:

  • Pablo Barrera: DP and Head of Ground Operations, Xizmo Media
  • Edward Kostakis: Head of Aerial Operations, Xizmo Media
  • David Hinton: Executive Director of Virginia Governor’s Unmanned Systems Commission
  • Kevin Pomfret: Lawyer, Williams Mullen
  • David Preznuk: CEO, Aerial Strategies
  • Scott Strimple: Captain & United Airlines filmmaker, Cinemaerial
  • Jason Ward, CEO, Candy Factory Films

Date – September 17, 2016 (9am – 4pm)

Where – CCWA Workforce Development & Conference Center (on the campus of Reynolds Community College)
1651 E. Parham Road, Richmond

Costs – $149 per person (Students, Veterans & Virginia Production Alliance Members:  $99)

This one-day forum with panel discussion is designed to provide practical information to photographers and videographers interested in adding UAV/Drone Filming to their tool kit. This program is offered in partnership with the Virginia Film Office and the Virginia Production Alliance.

Drones have emerged as a powerful tool for producers in film, television, and new media. Real estate agents, communications specialists, EMS workers, agriculturists, and hobbyists will also benefit from this specialized training. Delivering the capability to get never-before-seen shots and a freedom to go places that traditional aircraft can’t reach, drones offer an exciting opportunity for producers, directors, and amateurs to create visual magic like never before.

As drone use has exploded in recent years, regulations, restrictions, and fees have popped up, creating a confusing landscape for producers. This course will cover what all producers need to know when filming with drones: How to choose the right aircraft and camera, location concerns, safety regulations, FAA paperwork, finding the most experienced crew, and more.

This panel of industry leaders will provide a chance to learn from the brightest minds working on the front lines of drone cinematography. Participants will have the chance to see and touch a full range of drones including small, medium and full-sized “heavy lifter” aircraft. The forum will also feature a live drone demo flight broadcast – you won’t want to miss this!

DJI, the market leader in easy-to-fly drones and aerial photography systems, has generously provided a brand new Phantom 3 Standard Drone ($500 value) to be given away by random drawing to one of the participants on the day of the event.

For the past two years, CCWA has coordinated practical training for entry level production assistant positions – a valuable training will allows participants to work confidently on the sets of commercials, television shows, net media projects, fashion shows, theatrical stage or movie sets. Participants learned on-set etiquette and protocol from seasoned filmmakers.

Read more about the production assistant training in a press release from Virginia Governor Terry McAullife.

Register Today or contact us for more information (804-523-2292 or help@ccwa.vccs.edu).

Agenda Topics

  • What is a drone?
  • History of UAV/Drone Filming
  • US Drone Laws today and where they may be heading
  • What to expect on set with drones
  • Examples of drones being used on production
  • Live drone demonstration, rain or shine
  • Learn aerial videography and photography basics
  • What does the future hold for drones?

Register today for Drone Cinematography

Click Here to Register For Drone Cinematography

Get Assistance to Earn Industry Credentials – A third of the cost for Professional Certificates

Get Assistance to Earn Industry Credentials – A third of the cost for Professional Certificates

CCWA offers 10 workforce credential grant programs as announced in the Governor’s release below. Governor McAuliffe Announces Workforce Grant Program and speaks to how “Credentials Will Open Doors to Promising, High-Demand Career Opportunities.”

Learn more about CCWA’s Certificate Programs.

Governor McAuliffe Announces Workforce Grant Program

~ Credentials Will Open Doors to Promising, High-Demand Career Opportunities~

RICHMOND – Governor Terry McAuliffe today announced the launch of a new grant program designed to ensure that workforce credentials are accessible and affordable for Virginians seeking the skills they need to obtain good-paying jobs in high-demand fields.

The New Economy Workforce Industry Credentials Grant program covers 124 different community college training programs at Virginia’s Community Colleges geared toward providing workforce credentials at one-third of their former cost.

“This program establishes a first-in-the-nation performance funding formula to create and sustain a supply of credentialed workers who meet the needs identified by our business leaders,” said Governor McAuliffe. “This week’s launch is the culmination of many months of hard work by public and private sector partners, all of us working together to ensure that Virginia has a 21st century workforce with the skills and experience to compete in today’s global economy.”

Virginia’s Community Colleges consulted with Virginia businesses to develop the list of eligible credentials that can provide access to a wide variety of high-demand jobs, such as certified welder, electrician, medical records tech, computer network specialist, pharmacy tech, digital security specialist, emergency medical tech, industrial machinery mechanic, dental assistant, and commercial truck driver.  The Virginia Board of Workforce Development identified more than 170 in-demand jobs aligned with the Commonwealth’s economic development targets for which Virginians can prepare through the new workforce program.

These are jobs that require specific skills, but not necessarily a traditional college degree. Community Colleges are making it even easier to earn workforce credentials by developing new programs and adding classes and locations for increased convenience.

“To create the skilled workforce the Commonwealth needs now and in the future, we need more options for training and credentialing that work for Virginians of all ages and life circumstances,” said Secretary of Commerce and Trade Maurice Jones. “With the New Economy Workforce Credentials program, for the first time, we have new options for workforce training and development that promptly get trainees into the skilled labor force.”

Research indicates that these workforce credentials are in high demand across Virginia and will be for the foreseeable future. The company Burning Glass produced a recent report indicating that there were more than 175,000 job vacancies for so-called middle-skill occupations last year in Virginia – the types of jobs that typically require some type of credential. The jobs paid more than $28 per hour (or more than $58,500 per year). According to the research, the jobs went unfilled for an average period of 26 days, which is longer than the national average. As a result, Virginia businesses lost 36.4 million hours of productivity. Virginia families lost more than $1 billion in potential wages, and Virginia’s General Fund lost more than $54.3 million in revenue.

Other studies predict that Virginia will have to fill more than 1.4 million jobs over the next decade. As many as two-thirds of those positions will require postsecondary level workforce credentials.

“The New Economy Workforce Industry Credentials Grant program will be a game changer for the Commonwealth,” said Secretary of Education Dietra Trent. “The in-depth research that has gone into establishing this innovative program will help us to increase access and success in higher education, especially for some of our most underserved populations.”

Students enrolling in one of the workforce credential training programs covered by the new grants will pay only one-third of the normal cost. Program costs vary widely, depending on the length and complexity of the training. For a list of programs covered by the grants, visit this link on the VCCS website.

The maximum value of each grant is $3,000. For example, a student who enrolls in and successfully completes a grant-eligible program that normally costs $4,500 will now pay $1,500, and the grant covers $3,000 of the cost. Additional financial aid can offset that cost even further. More information is available at the workforce development offices of Virginia’s Community Colleges.

Governor McAuliffe won bipartisan support this year among Virginia lawmakers for funding to enable approximately 10,000 Virginians to receive Workforce Credentials Grants for training costs over the next two years. This unique performance-based funding model is the first in the nation. Further, it represents the first significant public funding for workforce training programs in the 50-year history of Virginia’s Community Colleges.

“These workforce credentials increasingly represent the American Dream in the 21st century,” said Glenn DuBois, chancellor of Virginia’s Community Colleges. “Individuals earn these credentials in weeks and months, not semesters and years. Those students are often quickly employed by businesses hungry for their skills. And they accomplish all that without piling on a decade’s worth of student debt.”

About Virginia’s Community Colleges: Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened. By making higher education and workforce training available in every part of Virginia, we elevate all of Virginia. Together, Virginia’s Community Colleges serve approximately 400,000 students each year.  For more information, please visit www.vccs.edu. To share a story about how community colleges change lives, visit 50.vccs.edu.