Customer Service

Transform your skills in customer service and hospitality with CCWA, advancing your career as a frontline employee.

Customer-Service
Customer Service icon

Excel at Communication and Customer Service

Retail trade, hospitality and other service industry jobs are consistently looking for candidates with proven skills in customer service. In these industries, a certification can really set you apart when it comes to hiring and promotion. At CCWA, training for this certification is flexible and fast.

And with FastForward and other grants, you can improve your candidate marketability at low cost or even free, ready to jump into a good-paying role without taking on financial burden.

Low or no cost

Low- or no-cost

Short-term training

Short-term training

Upward Mobility

Upward mobility

key take aways

Take Away Skills

  • Problem solving
  • Persuasive speaking
  • Communication skills
  • Empathy
  • Assessing and meeting customer needs
  • Confidence
  • Managing job stress
Courses

Current Courses

See some of our current Customer Service courses below. To receive financial aid, please get in touch with us directly to register for your course or program through CCWA.

National Retail Certification in Customer Service & Sales (Online)

05/19/2021 - 06/09/2021

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries.  This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals and define career advancement opportunities.

National Retail Certification in Customer Service & Sales (Workforce Development and Conference Center)

06/07/2021 - 07/12/2021

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries.  This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals and define career advancement opportunities.

National Retail Certification in Customer Service & Sales (Online)

06/23/2021 - 07/14/2021

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries.  This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals and define career advancement opportunities.

National Retail Certification in Customer Service & Sales (Online)

07/28/2021 - 08/16/2021

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries.  This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals and define career advancement opportunities.

Resources

Frequently Asked Questions

How long does it take to obtain certification?
Classroom time is as little as 35 hours.
Are these classes taught in-person or online?
Classes can be taught virtually or in-person.
Do you offer any financial assistance?
Yes! We have several funding options. Contact us directly about qualifications.

Contact Us Contact us to learn more about how you can utilize CCWA’s offerings and receive the best available pricing for current courses.

Joyce Lapsley
Client Solutions Manager

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