Business & Management

Transform your skills to meet the needs of business while advancing your career as a contributor in the workplace.

Business-Management
Customer Service icon

Skills Add Value

Businesses in a wide variety of industries constantly need employees who have the skills to manage teams, projects, plans, budgets and resources. Certifications in these areas can help you stand out for new positions or advance in your role. At CCWA, training for these credentials is flexible and fast.

And with FastForward and other grants, you can improve your marketability at low to no cost, ready to jump into a new role without taking on financial burden.

Low or no cost

Low- or no-cost

Short-term training

Short-term training

Upward Mobility

Upward mobility

key take aways

Takeaway Skills

  • Problem solving
  • Persuasive speaking
  • Communication skills
  • Empathy
  • Assessing and meeting customer needs
  • Confidence
  • Managing job stress
Courses

Current Courses

See some of our current Business & Management courses below. To receive financial aid, please get in touch with us directly to register for your course or program through CCWA.

National Retail Certification in Customer Service & Sales

06/04/2025 - 08/11/2025

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries. This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals, and define career advancement opportunities.

Register

Project Management (PMP) Prep Course

07/21/2025 - 09/29/2025

The Project Management Preparation (PMBOK 7th Edition) course is interactive and provides practical application of the methodology. The approach consists of instructor-led reviews, practice exams, and realistic hands-on exercises. Participants will focus on the key terms, tools and techniques, calculations and principles required to pass the PMP exam.

Register

National Retail Certification in Customer Service & Sales

09/22/2025 - 11/19/2025

This course is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across sales and service industries. This certification is industry-driven, endorsed credential that help employers distinguish and recognize qualified customer service professionals, and define career advancement opportunities.

Register

Project Management (PMP) Prep Course

10/06/2025 - 12/12/2025

The Project Management Preparation (PMBOK 7th Edition) course is interactive and provides practical application of the methodology. The approach consists of instructor-led reviews, practice exams, and realistic hands-on exercises. Participants will focus on the key terms, tools and techniques, calculations and principles required to pass the PMP exam.

Register

Resources

Frequently Asked Questions

How long does it take to obtain certification?
Classroom time is as little as 35 hours.
Are these classes taught in-person or online?
Classes can be taught virtually or in-person.
Do you offer any financial assistance?
Yes! We have several funding options. Contact us directly about qualifications.

Contact Us Contact us to learn more about how you can utilize CCWA’s offerings and receive the best available pricing for current courses.

Kerry Donohue
Coordinator, Information Technology Programs

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